Help & Support
By registering with Euromillions.com you open a free and non-committal online account. Your customer data, products, numbers and personal details are stored in this account.
Register now and enjoy unlimited access to your account anytime!
Please click on Sign up and follow the instructions. It has never been this simple before!
If you have forgotten your password then please click on the link “Forgot Password” at the Login page. If you cannot remember your login details and password or if your account has been blocked please contact our customer service at email@example.com.
If you would like to change or modify your personal details please click on “My account” in the upper right corner of the screen after you’ve logged in.
If you are thinking of taking a little break from playing then try our cooling-off period option. To find out more details about our cooling-off period please click here. You also can discontinue the Euromillions.com services completely by contacting our customer care unit at firstname.lastname@example.org.
Our main priority is to keep our website simple and easy to use:
Supported Web Browsers
Most browsers support our website. But we always recommend that our users use Firefox, Internet Explorer or Safari to enjoy fast and reliable internet.
If you have tried the above troubleshooting steps and are still experiencing technical problems then please contact to our help desk at email@example.com.
The draw closure countdown reaches 00:00:00 every Tuesday and Friday at 19:00 CET. This is a very important moment before every Euromillions draw. However, this IS NOT the time of the draw. The Euromillions draw happens later at the same day, usually at 21:00 CET.
Let's illustrate what will happen on an example. Let's say it's Tuesday, 19:00 CET:
- It is no longer possible to buy tickets that will be played in the current day's draw. (Tuesday). Any ticket that is bought after the closure time will be played in the next-next draw, in our case on Friday.
- Recurring tickets
- If there are any active recurring (unlimited number of draws) tickets, that are not paid, we'll try to pay them by deducting their price for the current day's draw from your account balance.
- If there is not enough money on your account balance to cover the cost of all your active recurring tickets, we'll charge your credit card according to your subscription, usually for 5 draws of your recurring ticket in advance.
- If we fail to cover the costs of a recurring ticket, this ticket is automatically cancelled, together with associated credit card subscription, and will require your action to be re-activated.
- Now, when all tickets for the current day's draw (Tuesday) are properly paid, we deliver them to the Euromillions authorities for lottery submission.
- The counter resets and starts to count down time to the Friday's draw closure.
paysafecard is Europe’s leading prepaid payment solution that lets you pay online quickly and simply - without having to share your credit card or bank account details. You can find out more about paysafecard under http://www.paysafecard.com
You can either pay by bank transfer or by your credit card. You must not use any other person’s credit card or account information to pay. Payment should come directly from the player’s account or credit card.
There is no maximum spending limit.
There is a deposit limit of 300,00 € (Euros) on a non-verified credit card and 300,00 € for 30 days on a verified credit card.
The 300,00 € limit can be removed automatically by verifying your credit card. To verify your credit card click here. If you have had your credit card verified, and would like to remove your 300,00 € monthly deposit limit, please contact our customer support at firstname.lastname@example.org
You can go to “My account” and click on “Transaction History” to view your transactions anytime.
We manage your account and provide our services at no cost. Customers only pay for the lottery tickets they purchase.
Please click on the “Play now” link and follow the instructions.
If you are feeling lucky and would like to play the same numbers again, go to your ticket history page under “My account”; you can see your previous tickets and to replay the same numbers again simply click on the “Play Again” button.
Please click on Euromillions lottery to find out when the next draw is. We usually send email notifications of the results. Please make sure you have marked a tick for receiving emails, newsletters and notifications from Euromillions.com. You also can check the results by clicking the following link Euromillions results.
You can see the cut-off time in Summary under “My Account” option. The usual cut-off time is every Friday at 19:00 CET. Running out of time!! Click here to play now.
We pay into the winner’s Euromillions.com account immediately after the results have been announced. The winner cannot withdraw the winnings for four weeks if the winning amount is more than one thousand Euros (1.000,00 €), due to the Euromillions cashout policy. As an acting agent it is Euromillions.com’s responsibility to collect winnings on behalf of winners and to transfer directly to their Euromillions.com account.
We provide our customers with an email notification service to inform them about results. So please make sure we have your correct email address in your account details. To check your email address please click here and make sure you have marked the option “Send me Euromillions lottery results every Friday after the draw” option under your account settings.
Once your winnings are confirmed you can withdraw them by transferring them from your Euromillions.com account to your personal bank account or credit card account. To withdraw your funds, click here.
The minimum withdrawal limit is 25,00 €. There is no maximum withdrawal limit but players are required to wait for four weeks for any withdrawals more than 1.000,00 €.
Yes, the name of withdrawal beneficiary and the name of the payee of the ticket must match due to our Anti-money-laundering policy.
Once your winnings or gains are confirmed they are automatically credited to your “My Euromillions.com” account. You can then either transfer it to your
registered bank account/credit card account or you can use it to purchase more tickets. Click here to play.
It is your responsibility to make sure you comply with the following to transfer your winnings into your personal bank account:
- All the methods of payment must be verified prior to withdrawal. Click here to verify.
- The details of the beneficiary of the withdrawal must match the details of the payee who funded the account.
- We only pay out winnings. The value of any awards or bonuses cannot be paid out but can only be redeemed against buying more tickets.
It is our responsibility and priority to make sure all information and details provided by our customers are dealt with high confidentiality and stored using a secure method.
Under no circumstances will Euromillions.com disclose a customer’s confidential information to any third party or person unless it is required for legal purposes.
We always use a secure server system to exchange information to ensure all transactions are handled with the highest security.
All winnings are 100 percent tax free. But we always advise that you consult your local tax office to find out more about tax regulations.
Euromillions.com does not advise any of its customers on tax regulations. Please consult your local tax office.
Our anti-money-laundering policy restricts customers to using the same beneficiary name for the withdrawal that they initially used for the payment. In simple words the name of the withdrawal beneficiary must match the name of the payer of the ticket.